Warranty & Insurance Claim Support
Warranty-approved work and expert help with caravan insurance claims
Insurance claims can be a stressful time. Let us take the stress out of the situation for you.
We’ll work with you to take the stress out of the claims process by explaining the repairs needed in a way that makes sense. Then, we’ll ensure your van is repaired to its original condition, and you’re back on the road as soon as possible.
Caravans and motor-homes can be repaired to new condition, even after relatively large accidents. As most vans use a modular construction method, it is possible to replace damaged sections without needing to completely reconstruct the van.
Working together with your insurance provider.
Working together with your insurance provider.
Let's talk through the Insurance Claim process!
01
You lodge your claim with your insurance company
Tell your insurance company that “MAKs Caravans Repairs is your choice for Repairs”. We offer a life time guarantee on our work.
One of the MAKs Team will contact you directly to arrange a time for a quote to be completed.
If you are unsure, please contact one of our team members who will be able to provide you with the relevant information about your claim and the process.
02
We assess your caravan
Once we have assessed the damage and discussed the right repair process for your caravan, We will arrange for the quote and specific photos to be sent to your insurer. Depending on the extent of the claim your insurer may elect to assess the damage from our photos or book an inspection time.
Ok! The Assessor’s inspection is complete, and authorisation is pending assessors report directed to your insurer.
03
Your insurer authorises your claim
Once your insurer has assessed and authorised your claim, MAKs will be in contact with you to explain the next steps in the process and arrange a book in date for your repairs to be completed.
We will provide you with an estimated turn around time. We don't want you to be without your adventuring caravan for too long!
04
Your insurer authorises our repairs
MAKs will receive a Repair Authority allowing us to commence the repair process.
The assessor will call you to confirm the full extent of repairs have been authorised to MAKs.
MAKs will call to discuss a time frame required for the repairs to be conducted on your caravan, at this time if you have any extras or modifications you would like done to your caravan (now is the time to tell us!).
05
We complete your repairs
MAKs have a three-stage final check of your beloved cravan. Once your repairs have been signed off by the workshop your caravan will undergo an extensive interior and exterior clean. Before we call you, MAKs Management (AKA The BOSS himself), will check all repairs and seals guaranteeing our repairs to your caravan are above industry standard! We don't miss a thing!
Ok... Your caravan is ready for pick up! Time for you to get back to adventuring!
Don't stress...
LET'S TALK ABOUT YOUR CLAIM
Submit your request and we'll get back to you very shortly.
